Frequently Asked Questions
I know you’re excited to get your passion project started, and so am I! But please read through the FAQs here so we can hopefully get past the queries portion for our project and move directly to the important part – The Design Development.
1. HOW DO I BEGIN?
Get started with some proper introductions – Here is about me and what I do, and here is the list of my services and packages.
2. I’M INTERESTED IN YOUR PACKAGES, BUT THERE ARE CERTAIN THINGS I NEED/DON’T NEED. CAN YOU CUSTOMIZE THE PACKAGE?
All my packages are curated to fit typical needs. I may agree to add or replace certain services on top of the packages, but may not remove from them.
For example, you opted to get the Basic Branding Package but would like 2 more logo options, then I’ll include that as an added service. But, say you opted to get the Premium Branding Package but do not want to avail the Cover Photos, then we’ll need to replace the design requirement (with something equal to but not more than), but may not remove it, so that it’s still considered a full package.
3. HOW DO I PAY YOU?
I prefer Direct Bank transfers, either through BPI (Bank of the Philippine Islands) or BDO (Banco de Oro). For Philippine Clients, please note that BDO payments may incur transfer charges for provincial branches. BPI has no transfer charges, nationwide. Express Online Transfers are also accepted.
For international clients, direct transfers may be done via Payoneer.
I also accept Paypal payments. You do not need a Paypal account to pay via credit card.
And e-Invoice will be sent to you. I require at least 50% downpayment for design packages. In some cases, I might require you to pay the full price (mostly applicable for smaller projects).
You may also choose to hire me on Upwork, where I charge an hourly rate for services rendered.
For more information, kindly refer to the Payment clause in my Terms and Conditions.
4. I HAVE OTHER DESIGN NEEDS NOT INCLUDED IN YOUR SERVICES MENU. DO YOU ACCEPT ALL TYPES OF PROJECTS?
Although I do love a good design challenge or stepping out of the box once in a while, I cannot accept all types of projects. Why? Well, it will depend on your requirements, timeline, and of course, my skills and specialization – which is Branding Design. For collaborations, please do email me your pitch and ideas, and we’ll talk about it.
5. I’M ON A TIGHT BUDGET, CAN YOU HELP ME OUT?
I believe that great design is great investment. My prices are reasonable, given the time and effort I make for all my projects.
But hey, if you have a specific budget in mind for a design project, please feel free to reach out to me.
6. DO YOU ACCEPT RUSH PROJECTS?
That would depend on my current project queue and calendar. If there is a chance I could fit you in, then I will accept, but for an additional rush fee (rate will depend on the extent of the design requirement and the deadline). I will still give priority to ongoing and pre-booked projects.
7. CAN I MEET WITH YOU OR CALL YOU FOR URGENT MATTERS?
I prefer to have conversations in black and white, so it’s easier to keep track and organize things. I also am a stay-at-home mom to 2 spirited toddlers, so personal meetings are close to impossible. Don’t worry, I manage projects through email or Trello (where we can both keep track of homeworks, deadlines, and feedback). Please refer to my Terms and Conditions for the Design Development process.
8. WHEN ARE YOUR AVAILABLE TIMES?
I work on weekdays (Monday to Friday). My available hours are typically late in the morning, in the afternoons, or late at night – depending on whenever I can fit my work in, because I’m also a homemaker, so I also do chores. Weekends are personal and family time, so I might not be able to reply to your emails immediately.
9. DO YOU GIVE THE SOURCE FILES FOR EACH PROJECT?
Source files (editable Photoshop or Illustrator files) are not included in my packages/service offers, unless stated otherwise. Should you need them for future reference, I’ll send the files for an additional fee.
10. I’M INTERESTED IN COLLABORATING WITH YOU, HOW DO I GET IN TOUCH?
Please go ahead and email your proposals and ideas to firstname.lastname@example.org or send me a message through my Contact form. I’ll get back to you soonest I can!